Greet and prepare patients for health care visits by accompanying them to the exam room
Interview patients to obtain a current, accurate medical history, medication lists, allergies, and other relevant information; updates the electronic health record (EHR).
Assist with patient visit, including but not limited to preparing exam room, accompany providers during examination, assisting providers with procedures performed in the office, dispensing sample medications as authorized, completing orders for new prescriptions, refills, labs and/or imaging orders
Ensure appropriate and adequate level of supplies present in exam rooms by routinely assessing and restocking exam rooms on a weekly basis and prn as needed
Schedule endoscopic procedures, diagnostic tests, and office visits for the physicians as per established office protocols, including utilization of EHR
Document and/or scan necessary patient demographic, insurance information and/or records into EHR
Verify insurance benefits and obtains necessary precertification, if applicable
Communicate procedure information and patient instructions in a timely manner, including Rx preps, as appropriate
Document clinical information (medications, allergies, procedure scheduling worksheet) accurately, in the proper location in the EMR, and in a timely manner
Handle patient phone calls in a timely manner, and documents in EHR
Confirm appointments/procedures and collects balances due, if applicable
Follow up with patient to reschedule any missed appointments or procedures
Work collaboratively with physicians, mid-level providers, medical assistants, and all other members of the healthcare team, to optimize patient care
Perform additional clerical duties such as writing letters, researching information, filing, and mailing documents
All other duties as assigned
Due to the nature of this role, the employee’s physical presence in the workplace is an essential function of the job.
High School diploma or equivalent required
Knowledge of medical terminology, ICD-10 and CPT coding is required
Knowledge of gastroenterology is a plus
Knowledge of eCW (eClinical Works) is a plus
Proficient with Microsoft Word, Excel, and Outlook
Customer service experience and scheduling in a healthcare setting
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